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Penny.Watts

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Cannot print preview or print a Report Book from FRx Report Manager.

The following message appears when clicking the Print Report Book button or Print Preview button in a Report Book.

Status of Print Job

"The Microsoft FRx Image Writer could not be configured. This can occur due to insufficient permissions for the printer. Make sure you have the Manage Printers permission on the Microsoft FRx Image Writer and then try again."

When you go to the printers area on the workstation no Microsoft FRx Image Writer is installed.

This is typically caused due to a bug when going from SP9 to SP11 (skipping SP10 service pack installation).

To work around this issue you have to go from sp9 to sp10 then to sp11 in that order. SP10 replaces the FRx Document Image Writer.


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Penny Watts of the MSX Group
Penny.Watts@MSXGroup.com
http://www.MSXGroup.com
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