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Gardnermarsh

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Posts: 2
Reply with quote  #1 
Hello,
We are on 5.5 and for some reason, the person using FRX can not open any reports from Report Launcher.
He reports it worked fine last month! (The only "change" he noted was to switch from IE to Firefox as his default browser.)

I am totally unfamiliar with this software so, Where do I start?

Thanks,
Gary
Gardnermarsh

Registered:
Posts: 2
Reply with quote  #2 
Problem solved!! The user ran and anti virus scan that identified msmask32.ocx as a threat. Once I found that and moved it back to the System32 folder, all is well.

Gary
Derek.Krebs

Moderator
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Posts: 109
Reply with quote  #3 
Hi, we may need some more information to provide help.  When you noted version 5.5 what are you referring to?  What ERP system and version are you using?  What FRx version?  We recommend being on the latest FRx 6.7 version and most likely SP 12 depending on your ERP version.  The Report Launcher does not have dependeny on IE version though the FRx Web Port does and uses IE.

Derek
Derek.Krebs@MSXGroup.com
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